A sewage backup is Category 3 "black water," which means it carries bacteria and viruses. Keep people and pets out, stop using drains and toilets, and call Flood Masters at (571) 450-9560. We average a 1-hour arrival. We contain and extract the sewage, remove materials that can't be cleaned, disinfect, dry, and repair. Also call Tysons County to check the public main. If the county line is clear, the private lateral is the property owner's responsibility. Most homeowner policies pay for sewer backup only with a separate endorsement.
Do this right now
● Leave the area. Keep children, pets, and anyone with a weakened immune system away from it. ● Stop using water. Don't flush, run sinks, or use the dishwasher or washing machine. Every drop adds to the backup. ● Don't touch it. No bare hands, no walking through it, no household vacuum. Don't track it into clean rooms. ● Mind the electricity. If you can reach the breaker without stepping in sewage, turn off power to the affected area. If water is near the panel, stay out and call. ● Take photos from a safe distance and start a list of damaged belongings. ● Call us and your insurance company and us.
FLOOD MASTERS
Who is responsible depends on where the blockage is.
Tysons County is responsible for the public sewer main. According to the county, the private lateral- the pipe from your building to the main- is the property owner's responsibility under County Code 65-6-1. A county crew checks the main first. If the main is flowing normally, the blockage is in the lateral, and a plumber needs to clear it. If the problem is in the main, the county takes corrective action. In towers, one stack serves many units. In a condo or apartment building, a blockage downstream pushes sewage out of the lowest fixtures first, so lower floors, garage levels, and ground-floor suites take the hit. Tell building management immediately so maintenance can find the blockage, and document your own damage. Responsibility depends on where the problem started and what your condo documents or lease say.
Raw sewage can carry bacteria and viruses such as E. coli, Salmonella, and Hepatitis A. You can be exposed through skin contact or by breathing contaminated air as it dries. Under the IICRC S500 standard, porous materials soaked by Category 3 water, such as carpet, pad, drywall, and insulation, are generally removed rather than cleaned. Mopping and bleach don't fix that, and they can spread contamination to clean areas. DIY cleanup can also complicate an insurance claim.
Standard homeowner policies in Virginia don't automatically include sewer backup coverage. It usually requires a separate endorsement or rider. Tysons County itself tells residents to ask their carrier about sewer backup coverage. If you have it, we document the loss and bill your carrier directly. If you don't, we'll give you the written quote and the full scope so you can decide with the facts in front of you. The cost depends on how far the sewage spread, how many rooms, what materials were affected, and how much rebuilding follows. The assessment is free, and you get a written quote before work starts.
Contact The Flood Masters: Emergency Sewage Cleanup in Tysons, VA
When sewage backs up into your home or business, do not wait. Call The Flood Masters and let our IICRC-certified team take complete control of the cleanup, repair, and restoration from start to finish. We work directly with your insurance carrier, provide a free on-site assessment, and respond within one hour. You should not have to manage a biohazard emergency alone, and with The Flood Masters, you never will.
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Frequently Asked Questions
Is it safe to stay in my home after a sewage backup?
Usually not until it's been assessed and cleared. Sewage carries bacteria and viruses, and some of the risk is airborne. We check safety when we arrive.
Is a toilet overflow the same as a sewage backup?
Not always. If the water is only from a clogged bowl with no waste from the line, it's less severe. If it came up from the sewer line, a floor drain, or contains waste, treat it as sewage.
Who is responsible for a sewer backup in Tysons County?
The county maintains the public main. The property owner maintains the private lateral from the building to the main. Call the county first so they can check the main.
Does homeowners insurance cover sewage backup in Virginia?
Usually only with a sewer backup endorsement or rider. Check your policy, and call your carrier early.
How long does sewage cleanup take?
One to three days for a contained area, five to ten days or more for larger losses.
Can I clean up a sewage backup myself?
We don't recommend it. It's a biohazard, and DIY cleanup often spreads contamination and complicates insurance claims.
What causes sewage to back up into a home?
Blocked or cracked laterals, tree roots, grease, flushed wipes, heavy rain overloading the system, and sump pump failures.
Sewage backed up in my condo. Who handles it?
Tell building management immediately. Who pays depends on where the blockage started and what your condo documents or lease say. We can start cleanup right away.
How do I get the smell out?
The smell comes from contamination in porous materials, so the source has to be removed and the area disinfected and dried. Deodorizers alone won't fix it.